SaaS Inspiration from Hiten

Add a required comment box before people can cancel your product.

My friend, Ruben Gamez was interviewed recently and mentioned this tip that I told him. One of your greatest sources of qualitative feedback is when people cancel, so make sure you ask people why they are canceling before they can actually cancel. The responses will help you discover what problems people have with your product which will lead to improvements you can make.

http://hiten.com/issues/2